Morris Clarke Recruitment

Morris Clarke Recruitment


Customer Service

Job Reference No. 178
Salary up to £20k
Type Permanent

Principle Activities

• Build customer relationships and manage all customer expectations.
• Respond to all customer enquiries promptly and accurately on a daily basis, by phone, email or by meeting.
• Liaise with all external suppliers / freight providers to resolve delivery queries, including: Lates / Missing / ETA’s / Damages / Collection Requests / Stock Enquiries
• Insurance claims: Update all databases and appropriate software systems by customer, as required, on a daily basis.
• Internal updates to include: SAP data entry / LFS WMS / Hermes / Excel Spreadsheets – Customer / Internal, for KPI reporting and invoicing purposes.
• Resolve any outbound delivery enquiries, including POD management / insurance claims procedure.
• Investigate all customer stock enquiries and coordinate with warehouse operation / inventory controllers to resolve.
• Update all incoming weekly schedules where appropriate.
• Keep records for KPI reporting and attend customer service review meetings, as / when requested.

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